Privacy Policy — banglbd

1. Information We Collect

When you register for, access, or use the banglbd platform, we collect personal information in a number of ways. The categories of data we collect, and the circumstances in which we collect them, are described below.

1.1 Information You Provide Directly

When you create a banglbd account or interact with our support team, you provide us with information such as:

• Identity data: Full name, date of birth, and Bangladesh National Identity Card (NID) number or passport number — collected as part of our mandatory KYC process.
• Contact data: Email address, mobile phone number, and residential address (city/district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account credentials: Your chosen username and a hashed version of your password. banglbd never stores your password in plain text.
• Payment data: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details for local bank transfers (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.), and the last four digits of any Visa or Mastercard used for eligible transactions. Full card numbers are never stored on banglbd servers.
• KYC documents: Scanned or photographed copies of identity documents submitted to verify your age and identity in compliance with our obligations.
• Support communications: The content of any emails, live-chat messages, or support tickets you send to the banglbd support team.

1.2 Information Collected Automatically

When you use the banglbd platform — whether on desktop, mobile browser, or the banglbd app — we automatically collect certain technical data including:

• Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, bets placed, session duration, button clicks, and navigation paths within the platform.
• IP address and location: Your IP address and derived approximate geographic location (country and city level). banglbd does not collect precise GPS coordinates.
• Transaction logs: A complete record of all deposits, withdrawals, bets, wins, losses, and bonus activities on your banglbd account.
• Cookie data: Session identifiers, authentication tokens, and anonymised analytics identifiers set by banglbd cookies (see Section 4 for full details).

2. How We Use Your Information

banglbd uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The primary purposes for which we process your data are set out in the table below.

2.1 Marketing Communications

banglbd will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal promotions (such as Eid offers, BPL cricket season promotions, or Pohela Boishakh specials), and new game releases if you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected] or updating your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.2 Automated Decision-Making

banglbd uses automated systems to detect patterns of fraud, bonus abuse, and problem gambling behaviour. These systems may result in automated actions such as account flags, temporary withdrawal holds, or suspension pending manual review. Where a significant automated decision affects your account, you have the right to request a human review of that decision by contacting our support team.

3. Sharing of Personal Data

banglbd does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary.

3.1 Service Providers

We share data with carefully selected third-party service providers who help us operate the banglbd platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network operators), identity verification providers, game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), cloud hosting infrastructure providers, fraud detection services, and customer support software providers. All service providers are contractually required to process your data only on banglbd's instructions and to maintain appropriate security standards.

3.2 Legal and Regulatory Disclosure

banglbd may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other government authorities where we are legally required or compelled to do so. This includes disclosures required under anti-money laundering (AML) regulations and obligations to report suspicious financial activity.

3.3 Business Transfers

In the event that banglbd undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. banglbd will provide reasonable notice of any such transfer and ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this policy.

4. Cookies & Tracking Technologies

banglbd uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the platform, maintain session security, and understand how players interact with our site. The following table describes the categories of cookies we use.

4.1 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to block all third-party cookies, delete cookies on browser close, or receive a notification before a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in to your banglbd account and using core platform features.

4.2 No Third-Party Advertising Cookies

banglbd does not allow third-party advertising networks, social media platforms, or behavioural tracking companies to place cookies on the banglbd platform. The banglbd website does not participate in cross-site behavioural advertising.

5. Data Security & Storage

banglbd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and banglbd servers.
• AES-256 encryption for sensitive data at rest, including KYC documents and payment records.
• Password hashing using bcrypt — banglbd never stores passwords in plain text.
• Access controls — staff access to personal data is restricted on a strict need-to-know basis with role-based permissions and audit logging.
• Regular security assessments including vulnerability scanning and penetration testing by independent security professionals.
• Two-factor authentication (2FA) available for all player accounts and mandatory for all internal staff systems.
• 24/7 monitoring of platform infrastructure for anomalous activity, intrusion attempts, and DDoS attacks.

5.1 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, banglbd will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach — by email to the address associated with your account. The notification will describe the nature of the breach, the data affected, the likely consequences, and the steps banglbd has taken or proposes to take to address it.

6. Your Privacy Rights

As a banglbd player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". banglbd will respond within 30 calendar days.

• Right of Access: You may request a copy of all personal data banglbd holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data banglbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request that banglbd delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations (for example, transaction records that must be retained for AML compliance purposes).
• Right to Data Portability: You may request a structured, machine-readable export of the personal data you have provided to banglbd, to allow you to transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest where you believe your rights outweigh those interests.
• Right to Restrict Processing: In certain circumstances, you may request that banglbd restricts the processing of your data — for example, while a dispute over its accuracy is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6.1 Identity Verification for Data Requests

To protect your privacy, banglbd will verify your identity before processing any data rights request. You will be asked to confirm your registered email address, account username, and may be required to complete a secondary identity check. This safeguard prevents unauthorised access to your personal data by third parties.

7. Data Retention

banglbd retains personal data for different periods depending on the type of data and the purpose for which it was collected. Our retention practices are designed to hold data for no longer than is necessary, while ensuring we meet our legal and regulatory obligations.

Once the applicable retention period expires, banglbd will either securely delete your personal data or anonymise it so that it can no longer be associated with you. Where deletion is not immediately practicable (for example, where data resides in encrypted backup archives), banglbd will ensure the data is isolated from active processing and deleted at the next scheduled purge cycle.

8. Updates to This Policy

banglbd may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the services we offer. When a material change is made, we will notify registered players by email to the address associated with their banglbd account at least 14 days before the updated policy takes effect. For non-material changes (such as clarifications of existing language), the updated policy will simply be posted at banglbd.net/privacy-policy with a revised effective date.

Continued use of the banglbd platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you must cease using the banglbd platform and may request account closure by contacting [email protected].

8.1 Contact for Privacy Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about the way banglbd handles your personal data, please contact our dedicated data support team:

This Privacy Policy was last reviewed and updated on 1 January 2026. banglbd recommends that all players review this document at least once per year to remain informed of how their data is managed.